Your feedbacks seem to be BIASED or heavily edited to remove what the managers don't like to hear...old Soviet CENSORING habits die hard :)....
Some web functionalities are EXCELLENT (eg the translation capabilities, your efforts to stamp out scammers)BUT there are many many others, the most basic, which are simply not up to the standard of the majority of competing websites:

search functions: it is good that you have more than one saved search but why don't you allow members to search on all the IMPORTANT fields, location, LEVEL of language knowledge etc

ability to manage the contacts and how one views them are simply of no or little use,

The view of a member's page is cumbersome and not streamlined: There is no flag to indicate how many messages have been exchanged and how many times I have viewed their profile.

there is no way to delete or to filter members that can contact you (eg age, location, number of children etc)

One should be able to search for members that have been active in determined periods, today, this week, this month 3 months 6 months. You have a vast percentage of members that are not active

the chat facilities are simply, pardon the strength of the adjective, prehistoric!

I wonder if the female webmaster team receives input from a male's perspective :)

I nearly forgot, you need to put more emphasis on the "RESPONSES TO SOME QUESTIONS". Why would you put that section at the bottom of the page when it is the most important after the demographic section?

Overall the website ranks well because of the number of members and the "native quality of the members" :), the ability to be able to view high quality photos, the good support, the psychological compatibility. There are many other aspects that would make this website so much better for us "dumb" users :)

Thank you for reading....

I have found my love at this site! I nashla svoju ljubov na etom sajte!

I have met a lovely girl on this site :) thanks for all your support and help :)

Good site, good service for value.